Frequently Asked Questions
Everything you need to know about shopping with Zop by Shiprocket
How long does it take for my order to be delivered?
Most orders are processed within 24 hours and typically reach our customers within 3 to 5 business days, depending on your location and the shipping method selected at checkout.
What is your return and exchange policy?
We offer a hassle-free 7-day return policy. If you are not satisfied with your purchase, you can request a return or exchange through our portal, provided the item is in its original condition and packaging.
How can I track my shipment?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can use this link to monitor the real-time status of your package until it reaches your doorstep.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
How do I ensure the quality of the products?
At Zop, we partner with verified sellers and conduct rigorous quality checks before dispatching any item to ensure you receive only high-quality products that match the description.
Can I cancel my order after it has been placed?
Orders can be cancelled directly from the 'My Orders' section as long as they have not yet been shipped. Once a shipment is in transit, cancellation may not be possible, but you can initiate a return after delivery.